Because IT infrastructure has traditionally been associated with significant capital investment as well as ongoing expenses for maintenance and upgrades, planning is critical to ensure cost-effectiveness as well as top service levels. IT…

How do you measure the success and effectiveness of an IT Infrastructure service environment? Service quality and cost efficiency!    Most IT organizations measure quality of service as defined in Service Level Agreements, Customer Satisfaction…

The rule of thumb for hardware End Of Life (EOL) is 3-5 years. This rule is based around finance orientation (depreciation). The real useful life question is more complicated and depends on a number of factors related to how well your IT…