Consumer packaged goods (CPG) companies rely heavily on IT services to adapt to ever-changing market demands. But managing an in-house IT infrastructure can be challenging, costly, and time-consuming. For enterprise CPG businesses, it often makes…
The consumer packaged goods (CPG) industry is driven by fierce competition, rapidly evolving market trends, and the constant need for operational efficiency. To meet these fast-paced demands, CPG companies must constantly seek ways to reduce costs…
Consumer packaged goods (CPG) is a robust segment of the manufacturing industry. Not only is it fast-paced, evolving at the speed of customer demand, but it’s also a hub for innovation and experimentation. From production lines to data analysis,…
Customer service plays a vital role in shaping the overall experience of consumers. Experience drives everything from patronage to brand loyalty, which is why businesses constantly seek innovative ways to improve it. AI can help. Specifically,…
Throughout history, critical inventions have changed the course of the future in dramatic fashion — the steam engine or personal computer, for example. Today, generative AI has the power to do the same. In fact, it’s so robust and incredible there’…
Artificial intelligence (AI) has been a pillar in managed IT for years, enabling managed service providers (MSPs) to offer tailored services to customers at scale. Now, the broad applicability of generative AI is unlocking even greater potential to…
Organizations face a constant challenge to keep up with the demands of technological innovation. But during the pursuit of faster development cycles and quick results, a lurking danger emerges. Application technical debt represents the accumulated…
A robust, efficient IT infrastructure forms the backbone of any successful business. From seamless communication and data management to enhanced productivity and competitive advantages, the significance of a well-structured IT ecosystem cannot be…
When you’re outsourcing, business relationship agreements play a crucial role in setting expectations, defining responsibilities, and ensuring smooth collaboration. Among the multitude of documents governing these agreements, four key types stand…
With each passing year, businesses spend increasingly aggressive portions of their annual budgets on technology. Those with a clear understanding of their technological needs are poised to spend wisely and reap the benefits of their investment.…
Service-level agreements (SLAs) and experience-level agreements (XLAs) both play a crucial role in helping businesses get the outcomes they need from IT vendors.
SLAs define the terms and conditions of service delivery; XLAs define the expected…
Managing technology costs is a challenge for many businesses. Whether it’s staffing, software, hardware, facilities, telecom, or outside service expenses, understanding the different cost models is crucial to establishing and managing an effective…
Consumer packaged goods (CPG) manufacturers face a unique set of challenges when it comes to IT support. From increasingly complex digital supply chains to heavily automated production lines, CPG producers must manage multiple technologies.…
As the manufacturing landscape becomes increasingly digital, CPG producers face a dilemma when it comes to managing their growing gamut of IT services. Do you outsource or keep them internal? While outsourcing offers cost savings, access to…
Consumer packaged goods (CPG) manufacturing is a constantly evolving sector, with technology often driving change. As competition intensifies and consumer demands fluctuate, CPG manufacturers must adapt and optimize their operations to remain…
Regardless of the product you’re producing or the volume at which you produce it, every manufacturer knows cost optimization is key. A few pennies can add up to millions of dollars annually, either in extra costs or bottom-line profits, depending…
Today, manufacturing is as much software-dependent as it is machine-driven. The confluence of digital technologies comprising Industry 4.0 has manufacturers looking closer at their approach to IT — specifically, building a team capable of…
Manufacturing is a highly competitive industry, and companies must leverage every advantage to stay ahead. As digitization sweeps across the sector and Industry 4.0 becomes more of a reality, one of the most significant benefits is having a…
As traditional mainframes become more difficult to maintain, IT executives are struggling to determine how to bring this technology with them into the future. Do we abandon mainframe systems in favor of a cloud-based platform? Or, do mainframes…
Can outsourcing help you overcome mainframe software vendor issues? The short answer is yes. As mainframe technology becomes increasingly integrated with modern technologies and faces declining knowledge among the younger workforce, outsourcing…
Does outsourcing your mainframe still make sense in an era of cloud-based computing? For many companies, it does. By focusing on specific criteria — current business goals, costs of inaction, and overall value — you can build a business case to…
When it comes to IT outsourcing, separating fact from fiction is often difficult. Partnering with a poor provider can be disastrous for your company, but missing out on the benefits of IT outsourcing can set you behind competitors who are already…
Although the labor market in the United States is difficult for many industries, manufacturing is one of the hardest hit. According to research from Deloitte, the U.S. manufacturing industry is “expected to have 2.1 million unfilled jobs by 2030.”…
IT outsourcing is growing in 2023 — not just in market share but in operational capacity, competitive advantage, and strategic importance. As digital transformation continues to sweep across a wide range of industries, from healthcare to…
As traditional mainframes become more difficult to maintain, IT executives are struggling to determine how to bring existing mainframe technology with them into the future. Do we abandon mainframe systems in favor of a cloud-based platform, or do…
Can outsourcing really help you overcome mainframe software vendor constraints? The short answer is yes. As mainframe technology becomes constrained with increasing compatibility issues and declining mainframe knowledge among the younger workforce…
Does outsourcing your mainframe still make sense in an era of cloud-based computing? For many companies, it does — yet building a business case for outsourcing can prove difficult. By focusing on three distinct components — current business goals,…
Once you’ve made the decision to outsource your IT, identifying the right provider can be a long and arduous process. Whether you take advantage of vetting and sourcing experts or try it on your own, the following strategies will help you choose…