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Infrastructure Outsourcing is Changing The Face of IT

Feb 19, 2013 6:00:00 AM

by Charles Bystock

Infrastructure Outsourcing Services Changing ITInfrastructure outsourcing services is an entirely new approach to IT, based on dramatically different thinking. The timing couldn’t be better, considering most large companies are facing aging-out legacy systems and retiring top-echelon IT staff that know those systems.

It’s all about reallocation of resources.

The opportunity to adopt infrastructure outsourcing services opens the door to some serious corporate soul searching. You can’t create an effective outsourcing relationship without first assessing where you are and comparing it to your long-term goals and short-term needs. How else will you know if outsourcing is right? Which priorities to pursue?

Assessment sets the stage for organizational transformation. You can choose to turn away from business-as-usual, instead embracing new approaches that can set you up to succeed and set you apart in the marketplace.

Infrastructure outsourcing services are changing the face of IT because they’re changing the way technology interfaces with every aspect of your enterprise. That’s true for every business, but the ramifications are especially significant for companies with large numbers of employees and/or multiple far-flung facilities.


Outsourcing brings new people to the table. People who technically belong to your outsourcing partner but whose efforts are directed toward achieving your company’s success. With your outsourcing provider handling daily functions and 24/7 support, your internal IT experts can segue into a more strategic thinking-and-planning role.


Instead of losing increasingly large sums on operations expenses and stockpiling cash to purchase the next wave of equipment, you can rethink your long-term plans. Not just how you’ll use and finance IT, but how you can use available funds more proactively across the board. Or you can add savings to your bottom line, always popular with CFOs, CEOs, stockholders and lenders.


Physical space and related overhead are expensive. And they do nothing for you, except house people and stuff. Who needs it? Certainly not forward-thinking companies that are downsizing physically by moving into the cloud.


Aside from the direct expense, it’s costly to maintain and oversee IT facilities, too. You aren’t in the facilities management business, so this is purely a distraction. As infrastructure outsourcing services change the face of IT itself, they also enable you to direct valuable employee time toward more productive activities that directly support company goals and tactical timelines.  

Your people finally have time to devote to personalized customer interactions, and that builds loyalty. It may be a digital world, but people still appreciate personal attention. In fact, in most industries, despite increasing automation, social media popularity, etc., customers expect you to engage with them one-on-one.

It’s all interconnected.

Resources aren’t disparate. They’re interwoven throughout your enterprise, creating a distinctive fabric that defines your company – your brand and public image, your corporate culture and values, how you relate to employees, customers and other stakeholders.

Incorporating infrastructure outsourcing services to revamp the face of IT within your organization supports transformational change – change that realigns your resources and hones your competitive edge.

It boosts your ability to stay up-to-date with evolving technology, to reduce costs and increase service levels as well as quality of services delivered. It also allows you to seek out and adopt newly emerging opportunities. Leading-edge companies are working smarter. And as a leader, you can offer newer, better, more innovative options to your customers.

Infrastructure outsourcing services can lead to leaner, more efficient, streamlined IT functions. That’s the new face of IT. You can see it reflected throughout your entire enterprise, with valuable financial and functional benefits. All it takes is a new way of looking at things.

What’s your view of the future? 

Photo Credit: Robert Scoble

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