Many enterprise organizations are leveraging robotics process automation (RPA) to automate workflows, reduce costs, and improve worker efficiency. Automation is controversial; even the idea of automation can cause anxiety among employees who worry they’ll lose their jobs to machines. Yet, RPA remains a good vehicle to improve workflows in small increments at the departmental level, ensuring that change occurs in smaller ripples versus a disruptive tsunami. To gain the most value from RPA, some best practices must be followed.
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