IT SERVICE ASSESSMENT - Windsor Group’s unique IT Service Assessment methodology enables our clients to quickly assess their IT infrastructure for expense reduction opportunities while maintaining or improving service levels. The Windsor Group IT infrastructure management team will create a client profile to evaluate service costs, service levels, processes and business value. Through this approach, opportunities are found to improve purchasing power, increase the productivity of the staff, boost the efficiency of the technology and source commodity services in the market place. Whether the right choice is to outsource, initiate an internal process improvement plan, move an infrastructure service out to the cloud, or a combination of all three, our IT Service Assessment will develop the strategy, business case and plan.

GOVERNANCE AND CONTROL MODELING - Management processes and controls are the key to assure continual price/performance improvement. People, process and tools may fix your service problems, but governance and control modeling is necessary to sustain your service levels. With this offering, we develop specific metrics-driven management processes that will fundamentally shift the way you manage IT service delivery.

WORKFORCE OPTIMIZATION - The Windsor Group will analyze the activity of your IT workforce and then categorize the activities into a workload model that maps your IT services into three broad categories of Operations, Service Request, and Projects. The activities will be rated on factors such as process maturity, repeatability, value, and level of effort. A strategy and plan to optimize your workforce will be developed based on this analysis, industry best practices and the ITIL framework. Recommendations usually include activities that will be eliminated, automated, or sourced to lower cost resource pool. A roadmap will be presented that offers the best ROI at the lowest risk.

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