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Learn how one of the largest healthcare insurance providers overcame challenges and came out on top.
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IT Outsourcing Healthcare Insurance IT Case Study

Case Study

Here's a preview of some of the challenges this company was facing:

The company supported a large complex set of IT platforms and services, and the IT organization constantly received strong results from customer satisfaction surveys regarding the support services provided for the different systems and platforms. However, the IT organization was being challenged to reduce operational cost by 20% or more, while continuing high levels of customer satisfaction, and transforming their IT service to offer better services in some cases (e.g., Disaster Recovery), and different levels of services in other cases (e.g., Development/Test Environments).

  • Significantly reduce operational expenses.
  • Enhance disaster recovery preparedness.
  • Attain high levels of customer service.