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Research

Welcome to the Windsor Group knowledge base of articles
and publications that demonstrate our understanding of many
of the complex business challenges and key issues faced by companies
around the world
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The increasing complexity of new technologies has led to a need for rapid transformation among modern enterprises. As the need to do more with less continues to become more prominent, today’s CIOs have been challenged with better aligning IT with business strategy, realizing greater levels of organizational and operational efficiency, adopting and integrating the latest in digital technologies, and achieving all of this while simultaneously reducing costs and becoming more productive than ever before. For many, this has meant leaving traditional business models behind to embrace a more integrated approach to IT delivery.

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Today’s IT leaders can no longer afford to be stagnant or complacent; they must constantly seek out new ways to drive innovation, improve digital capabilities, and do so while becoming more efficient and productive than ever before. The traditional mindset of ‘command and control’ has given way to an era that encourages cross-functional collaboration and the adoption of integrated IT solutions. Outsourcing, due to its ability to facilitate greater levels of organizational and operational agility, specialized resources, and reduced operating costs, has become increasingly popular among today’s CIOs.

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According to the 2015 Momentum® Market Trends & Insights® Report, the annual contract value (ACV) for outsourcing engagements within the utility industry jumped 24 percent since 2014, outpacing the next closest industry by more than double. For many IT leaders, a primary focus has been, and will continue to be, in regards to effectively supporting core business needs while addressing the unique challenges faced by today’s utility industry. Although the need to realize a more agile and digitally-capable infrastructure environment is widely felt across all industries, the increasing need for utility companies to find the proper balance of operation, cost, and resource allocation has caused many organizations to turn to IT outsourcing as the solution.

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Although it has only surfaced in recent years, copy data management (CDM) is continuing to grow in popularity within the IT community. About 5 years ago, organizations became acutely aware of the high costs, time allotment, and complexity associated with storage consumption management, and recognized the need to reduce the unnecessary duplication of production data.

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Cyber-crime is a real threat to any business competing in the digital space, with over 1.5 million cyber-attacks occurring each year. That number equates to roughly 4,000 cyber-attacks every day, 170 attacks every hour, or nearly 3 attacks every minute. According to a Symantec report, it has been estimated that the cost of cyber-crime in the United States is roughly $1,000,000,000,000 per year. And as if that weren’t enough, last year we saw the greatest number of cyberattacks recorded around the world to date, with a total of 304 million samples. Meaning, more than a quarter of all malware samples ever recorded were produced in 2015 alone.

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Up until recently, price was considered to be a key differentiator used to separate one enterprise from another. However, now that the primary focus for most organizations is geared towards becoming more agile, efficient, and cost-effective, it’s becoming increasingly difficult to compete on price while sustaining profitable margins. In fact, according to Gartner’s Customer Experience Report, by 2017 89% of companies expect the customer experience to be their primary form of competitive differentiation.

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