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Research

Welcome to the Windsor Group knowledge base of articles
and publications that demonstrate our understanding of many
of the complex business challenges and key issues faced by companies
around the world
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According to the 2015 Momentum® Market Trends & Insights® Report, the annual contract value (ACV) for outsourcing engagements within the utility industry jumped 24 percent since 2014, outpacing the next closest industry by more than double. For many IT leaders, a primary focus has been, and will continue to be, in regards to effectively supporting core business needs while addressing the unique challenges faced by today’s utility industry. Although the need to realize a more agile and digitally-capable infrastructure environment is widely felt across all industries, the increasing need for utility companies to find the proper balance of operation, cost, and resource allocation has caused many organizations to turn to IT outsourcing as the solution.

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Although it has only surfaced in recent years, copy data management (CDM) is continuing to grow in popularity within the IT community. About 5 years ago, organizations became acutely aware of the high costs, time allotment, and complexity associated with storage consumption management, and recognized the need to reduce the unnecessary duplication of production data.

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Consumer behavior has made a dramatic shift in the past decade, and within the IT industry, adapting to this shift has become a vital component to maintaining relevancy. Consumers have become more demanding and impatient than ever before; constantly seeking the instant gratification that can only be satisfied through digital conveniences. It’s no longer acceptable to respond to a customer inquiry within 72 hours – it has to be within hours, even minutes. Product specifications can’t be gathered through an inconvenient phone call – it has to be readily available at the click of a button. And pricing information certainly can’t require giving up personal information – it needs be provided transparently, without strings attached.

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IT departments are always challenged to reduce costs and improve services year over year.  In past years, the IT department added value by selecting, installing and maintaining IT hardware and software to be reliable, available and secure.  With the industrialization of this hardware and software, IT departments are now shifting focus to higher value work.

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As IT leaders, we are often interested in what other CIOs are doing, and what’s going on in the industry.  We attend conferences, network with other IT leaders, and read blogs and articles on social media.  There is a tremendous amount of information and insight through these channels; yet, you still need an established framework to effectively evaluate the options best suited for your environment.  

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Today's Trend: IT as a Service

Oct 30, 2015 11:30:00 AM

by Dave Munn

We are a service economy. The service sector is the largest share of gross domestic product for major industrialized countries.   As our economy creates new value through interconnected services, it’s important that our IT organizations are on board with this approach. Leveraging services from external IT service providers greatly expands our capabilities to add value. The question is how to define your IT services and identify the opportunities to leverage IT service providers to achieve better results.

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