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Research

Welcome to the Windsor Group knowledge base of articles
and publications that demonstrate our understanding of many
of the complex business challenges and key issues faced by companies
around the world
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Cyber-crime is a real threat to any business competing in the digital space, with over 1.5 million cyber-attacks occurring each year. That number equates to roughly 4,000 cyber-attacks every day, 170 attacks every hour, or nearly 3 attacks every minute. According to a Symantec report, it has been estimated that the cost of cyber-crime in the United States is roughly $1,000,000,000,000 per year. And as if that weren’t enough, last year we saw the greatest number of cyberattacks recorded around the world to date, with a total of 304 million samples. Meaning, more than a quarter of all malware samples ever recorded were produced in 2015 alone.

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Today’s definition of ‘IT leader’ means something entirely different than it did 10 years ago. The traditional mindset of ‘command and control’ has given way to an era that encourages employee empowerment and embraces the next generation in IT innovation. Former Apple CEO and arguably the greatest innovator of our generation, Steve Jobs, said it best when discussing his leadership philosophy, “It doesn’t make sense to hire smart people and tell them what to do; we hire smart people so they can tell us what to do”. Modern CIOs can’t afford to be stagnant or complacent; they must constantly seek out new ways to become more agile, efficient, and productive while simultaneously supporting the rising digital demands of today’s marketplace.

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Up until recently, price was considered to be a key differentiator used to separate one enterprise from another. However, now that the primary focus for most organizations is geared towards becoming more agile, efficient, and cost-effective, it’s becoming increasingly difficult to compete on price while sustaining profitable margins. In fact, according to Gartner’s Customer Experience Report, by 2017 89% of companies expect the customer experience to be their primary form of competitive differentiation.

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According to recent industry reports, the annual contract value (ACV) for outsourcing engagements within the utility industry jumped 24 percent since 2014, outpacing the next closest industry by more than double. While outsourcing offers a number of strategic and operational benefits to enterprises of all sizes and industries, the increasing need for utility companies to find the proper balance of operation, cost, and resource allocation has caused many organizations to turn to IT outsourcing as the solution.

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