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Research

Welcome to the Windsor Group knowledge base of articles
and publications that demonstrate our understanding of many
of the complex business challenges and key issues faced by companies
around the world
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In today’s fast-changing business environment you’re either moving forward or you’re falling behind. Creative innovation is no longer considered solely the province of those on the extreme cutting edge, it has become a necessity of life for large enterprises. Data center outsourcing can help your company become – or remain – an “innovation-first” business.

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With customers ever more demanding, no enterprise can survive without superior customer service. For large companies in any industry, call centers have become ubiquitous – a central point of communications with customers where you answer sales inquiries and provide tech support via inbound calls, outbound calls, live chat and email support. When you outsource your call center to the cloud, you can deliver a far more satisfying customer experience.

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Open source components present inherent risks, simply because of the way they are produced and modified. But how does that risk relate to infrastructure outsourcing? Is the situation hopeless, indicating you should forego outsourcing in order to protect your enterprise? Or is it feasible to adopt infrastructure outsourcing despite knowing the risks?

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As this year draws closer to an end, we’ll undoubtedly see a spate of predictions as to where data center outsourcing is headed in 2015. A look back at recent past predictions gives us a good idea what many of those data center outsourcing trends are likely to be. While some companies have positioned themselves at the leading edge in adopting the latest trends, many more are still a work I progress, underscoring the fact that trends represent a continuum, not a destination.

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Mergers and acquisitions are planned to generate increased benefits for the newly-formed enterprise. If one or both parties are actively engaged in infrastructure outsourcing – or in the midst of transitioning into an outsourcing contract – that can have a significant impact on how a merger, acquisition or divestiture plays out. Infrastructure outsourcing agreements that are already in place can streamline your transition as well as your functionality going forward.

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